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DissolveMaster 4.x Technical Support FAQs -- [macOS, for Premiere Pro and After Effects]

1. The serial number that you sent me does not work. Most commonly, check to make sure you run the installer that matches your purchase. Note that your serial number will only work for the video editing software and OS you purchased for - other versions cannot be installed. macOS versions do not accept Windows serials. If there is still a problem after trying again, please contact us and we will solve it for you right away.

2. How do I uninstall DissolveMaster?
Run Uninstall or Add PlugIns app located in Applications/Pixelan FX for Adobe folder, select Add or remove components, uncheck DissolveMaster and click Next. To uninstall all plugins select Remove all components and click Next.

3. How do I activate DissolveMaster?
Run  Activate Plugins app located in Applications/Pixelan FX for Adobe folder, enter your serial number or license key and click Activate button. Then re-start your video editing program.

4. I see a black screen (or other odd results) in my preview... how do I fix that? DissolveMaster is a hardware-accelerated plugin which uses your computer's video/graphics chip to accelerate its rendering. Even if you have a compatible card, a small percentage of users may see unexpected results (such as black output) when applying DissolveMaster. In that case, please follow these steps:
a. Run our small Pixelan FX Controller app located in your Applications/Pixelan FX for Adobe folder and click Render Controller tab.
b. Use the Default renderer menu at the top to switch the render engine to a different renderer and click Apply changes button. Then re-start your video editing program to see if the problem is solved.
c. If there is still a problem, please return to the Pixelan FX Controller app and click the Export text report button at its bottom. Then please contact us about the problem and paste the exported text into our contact form.

Learning More About DissolveMaster -- Tutorials & Detailed Help

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